Billing troubleshooting: checkout, 'still shows Free', and refunds

"I paid but my plan still shows Free"

1. Refresh the page — the Plan tab re-checks your status when it opens.
2. If it's still wrong after a minute, sign out and back in.
3. Still wrong? Contact admin@cruxinteractive.com with the approximate payment time and the email on your Crux ID. (If you paid through the iOS app, mention that — App Store receipts are validated separately.)

Checkout failed or hung

1. Confirm your card details and retry once.
2. If the page hangs, try a different browser.
3. If it keeps failing, contact admin@cruxinteractive.com.

Refunds and cancellation

Cancelling stops future renewals; access continues until the end of the current paid period. For other refund situations, contact admin@cruxinteractive.com — we'll review your specific case. Purchases made through the iOS app are subject to Apple's refund process.