Helpdesk

Usage limits and when they reset

Limits are tracked per Crux ID account, not per device. See everything live in Settings -> Plan.

The Free plan at a glance

  • Thinking: 30 messages per day
  • Pro: 3 lifetime trial uses
  • Image generation: 15 per day
  • File upload: up to 25 MB per file
  • Conversation context: last 20 messages

When limits reset

  • Daily limits (Thinking, image generation) reset at midnight UTC.
  • Pro trial (Free) is lifetime — it does not reset.
  • Pro token budget (CruxAI+) resets at the start of each calendar month.

What happens when you reach a limit

  • Thinking daily limit (Free) — in Auto mode, requests fall back to Fast; if you explicitly chose Thinking, you'll see an upgrade prompt.
  • Pro trial used up (Free) — an upgrade prompt is shown.
  • Pro monthly budget used up (CruxAI+) — a notice with the reset date.
  • Daily image limit — an upgrade prompt is shown.
  • Sandbox count (Free) — delete a conversation to free a slot, or upgrade.
  • Upload too large — a prompt showing the size cap for your plan.
Want a limit gone now? CruxAI+ removes or raises most of them. See CruxAI+.
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