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Troubleshooting sign-in and access problems

Updated Jul 27, 2026 7 views

Can't sign in / login loop / account not recognized

  1. Use the correct login URL: id.cruxinteractive.com.
  2. For a password problem, use "Forgot Password? Reset It."
  3. For account settings, go to account.cruxinteractive.com.
  4. If you were prompted to approve a new device and didn't, see Verified devices & login approval.
  5. Still stuck? Contact admin@cruxinteractive.com with your device/browser and the timestamp.

Can't open the CruxAI web app / unexpected sign-out

  1. Confirm the URL is exactly ai.cruxinteractive.com.
  2. Refresh and retry signing in.
  3. Try a private/incognito window.
  4. Try another browser or device.
  5. If it still fails, contact admin@cruxinteractive.com.
Check status.cruxinteractive.com to see whether a service issue is already known.

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